Terms & Conditions

Cancellation Policy
If you wish to change or cancel your bespoke order, please make sure you notify us within 3 days of placing the order. We will do our best to work with you, however, we cannot provide a refund if the work has commenced.

If a refund is provided, please allow up to 14 days from the day you cancel for this to be reflected in your bank account.

Returns and Exchanges Policy
If the piece is a bespoke piece, we cannot offer returns or exchanges as each piece is custom and handmade for you at the time of order. Because of this, we ask that you choose carefully. If the item requires resizing or minor adjustment, please contact us. We can resize above or below 1 standard size but may incur an additional cost due to additional metal and/or labour.

If you are returning a piece for resizing, adjustment or repair, please ensure it is returned in suitable packaging (bubble wrap or, ideally, in the box it arrived in) so that it is adequately protected whilst in transit. We will not be responsible for items that arrive significantly damaged or broken. Please ensure you send your item via secure post as we will not be liable for lost or stolen items dispatched by you. We suggest that you purchase tracking on your return item. We will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than for faulty items).

If you change your mind about your purchase from the shop we will not refund you, however, we can arrange a credit in exchange for the return.

Faults and Damages
If an item arrives to you faulty or broken, please notify us immediately and we will either repair or replace the item.
Contact us on teri@teribartolo.com

Repairs
We take pride in the fact that you will receive a hand-made piece of jewellery that has been crafted with the upmost quality and care. We follow a sustainable ethos, and will always opt to repairing your jewellery to extend the lifespan of each item. Repairs will be assessed on a case-by-case basis and, in some instances, may incur a fee. Please keep in mind that jewellery and gemstones are delicate and should be handled carefully. Any breaking from mishandling or wear and tear in the course of normal use are not considered faults. We are committed to making our customers happy so please contact us as soon as possible if you experience any issues with your purchase.

Taxes and Duties
Jewellery prices are shown in Great British Pounds (GBP) and are exclusive of GST. All online payments will be processed in British Pounds. For those purchasing with a foreign currency, the amount billed to your credit card or debited from your bank account may differ to the price shown at the checkout due to currency conversion and any bank fees you may incur. Items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. As the buyer, you are responsible for all duties and taxes incurred