Shipping + Returns

Shipping
Bespoke pieces usually take 6-10 weeks to be made and posted from the time of receiving the initial 50% deposit (for more information about the bespoke process visit FAQs). All pieces from the online shop are typically sent within 10 working days of receiving the online purchase, however, ‘made-to-order’ items will be sent within 3-6 weeks of purchase.

Delivery
All items are sent from the UK via Royal Mail.

Estimated time of delivery:

UK Mainland: 2-3 days
Europe: 5-7 days
Rest of World: 2 weeks +

Postage & Packaging Costs
All orders are sent through a tracked postal service, bespoke pieces require a signature on delivery.

Free postage for all bespoke orders over £150

For all other orders:
UK Mainland - from £4.50
Europe - £12
Rest of World - £20

Returns
Any costs associated with returns or repairs will be at the buyer’s discretion. We request that all returns are sent using a tracked postal service and that the item is securely packaged to avoid any damage in transit, as we will not be liable for any damage that occurred during this time.
Please refer to Terms & Conditions for further information about our returns policy.